What To Expect From Your Cleaning Service

Professional house cleaning across the Hills District

🌿 H&C Professional Cleaning

 
 

✨ Service Guidelines & Client Agreement

 

Thank you for choosing H&C Professional Cleaning — where we help give you back your time, comfort, and peace of mind.

Professional house cleaning across the Hills District, designed to give you more time, less stress, and a consistently spotless home.

💙 Trusted by busy families
💚 Fully trained & insured cleaners
✨ Reliable, high-quality results every visit

👉 We don’t just clean — we take care of your home like it’s our own

 

⭐ Why Clients Choose H&C Professional Cleaning

✔️ Consistent, trained employees (not random contractors)
✔️ Clear communication & reliable scheduling
✔️ Quality checks & follow-up after your clean
✔️ We fix issues fast — no stress for you

👉 Our goal is simple: long-term clients, not one-time cleans

 

🏡 Before Your First Clean

By accepting our quote and booking with us, you agree to the following service guidelines.

We believe in clear expectations so you always know what you’re getting.

🦠 Healthy Home Policy

Your safety and our team’s safety come first.

  • Our staff will not attend if unwell (flu-like symptoms within 24 hours)
  • We kindly ask clients to reschedule if anyone at home is unwell
  • We maintain hygiene practices and safe working procedures

 

👩‍🔧 Our Team

✨ Professionally trained cleaners
✨ Fully insured
✨ Committed to high standards

We take pride in every home we clean.

 

🧹 How to Prepare for Your Clean

 

To get the best results, we recommend:

✔️ Put away dishes
✔️ Clear floors and surfaces
✔️ Provide clear access to your home

This allows our team to focus on detailed cleaning — not tidying

 

🚪 Access & Entry

Please provide one of the following:

🔑 Key box
🔑 Hidden key
🔑 Access code
🔑 Someone home to let us in

⚠️ If we cannot access the property → 50% service fee applies

 

🐾 Children & Pets

 

We love your family — including pets ❤️

👉 Please ensure:

  • Children are kept away from cleaning areas
  • Pets are secured if anxious or reactive
  • We do not clean pet accidents or biohazards

🧴 Client Requirements

 

To deliver the best service:

  • 🚽 Toilet brush must be provided (or we skip inside bowl)
  • 🧼 You may request use of your preferred products

⭐ Quality Guarantee

 

Your satisfaction matters.

✔️ Regular quality checks
✔️ Feedback surveys after cleans
✔️ Easy communication with our team

If something isn’t right → tell us within 24–48 hours
👉 We will make it right (including re-clean if needed)

At H&C Professional Cleaning, we take full responsibility for the quality of our service and our team.

We understand that inviting someone into your home is personal, and we treat your space with care and respect every visit.

If something doesn’t meet your expectations, we will always review it and work with you to find the fairest solution.

You are a valued client, and your satisfaction matters to us.

📅 Scheduling & Changes

 

We understand life happens — we just need notice.

🔄 Rescheduling
  • No charge if done early
  • Please give 48 hours notice
⏭️ Skipped Cleans
  • If gap exceeds 4 weeks → +25% build-up fee
❌ Late Cancellation
  • Less than 24 hours → 50% fee
  • Same day → may be full charge

💰 Pricing & Services

  • Prices are based on time, size, and condition
  • Rates may adjust over time (with notice)
➕ Add-ons (request 48h before)
  • Oven cleaning
  • Bed sheet changes
  • Extra rooms or spaces
  • Sliding door and tracks
  • Inside windows and tracks

💳 Payment Policy

 

✔️ Payment due on day of service
✔️ Card or bank transfer accepted

⚠️ Overdue accounts → services paused

⚠️ What We Cannot Clean

For safety and insurance reasons:

🚫 No heavy lifting (over 10kg)
🚫 No high ladder work (above 2-step)
🚫 No exterior windows
🚫 No wall washing (unless quoted)
🚫 No extreme conditions (mould, heavy neglect, hazards)
🚫 No bio-hazard materials

👉 While we use professional-grade products and techniques, some heavy hard water or mineral build-up may require specialist treatment.

For these situations, we’re happy to recommend trusted specialists who can achieve the best possible result.

 

⚠️ Breakage & Damage Policy

 

We treat your home with care — but accidents can happen.

✔️ Report within 48 hours
✔️ Save item for inspection
✔️ Up to $100 coverage per item

⚠️ Not liable for:

  • Unstable / unsecured items
  • Pre-existing damage

🔒 Staff Protection Policy

 

To protect our team:

🚫 Clients cannot hire our staff privately
⛔ 12-month restriction applies

⚠️ Breach = $2,500 fee

Important Notes

 

We may not be able to clean if:

  • Property is unsafe
  • Excessive clutter prevents access
  • Conditions require specialist cleaning

💬 Communication Promise

 

We believe in clear, honest communication

If something isn’t right:

👉 Tell us
👉 We fix it
👉 We improve

We never want issues to go unresolved.

💙 Our Promise to You

 

✨ Respect your home
✨ Deliver consistent quality
✨ Make your life simpler

We understand that allowing someone into your home is personal.

That’s why we focus on trust, consistency, and clear communication — every single visit.

If something ever isn’t right, just let us know.

We’ll make it right — no stress.

 

Ready to enjoy a cleaner, stress-free home?

 

📅 Book your cleaning today
💬 Or speak with our friendly team

👉 We’ll take care of the cleaning — so you can focus on what matters most